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I think Plex is better for newbies, less setup and most will want to watch outside of their network easily with little setup. That said, Plex is getting a bit enshittified so I’ve been eyeing the switch to jellyfin just in case (I’m not a newbie, k simply was when I started using Plex and don’t want to deal with the change if I don’t have to)
Free: closed source, Dev can make it non-free any time they want, add monetization, ads, collect and sell data, change licensing, etc at any time and you just have to deal with it or switch software
Foss/open source: if the Dev tries to monetize, add ads, go private, collect/sell data, people will just fork a non shitty version and maintain that