I mean there’s Reddit ofc, as well as Twitter in its entirety, Discord is implementing some dumb updates, there are issues with Tumblr as well as everything to do with Meta, and I’m sure there are plenty more (and I haven’t even touched other digital media, for example the Sims). Why is it all happening in the span of about a couple months?
Many tech companies were overvalued for a long time. Everyone was happy to invest and pump money into those companies because “those platforms are going to be the future and I want to be part of it when they are starting to make a ton of money”. It didn’t matter that many of those companies were not profitable because they always promised to make up for that in the future.
This classic idea is starting to break down a bit. Many Tech companies have become profitable in the meantime, but many of them also have various troubles like moderation.
So why are so many media companies making “shitty decisions”? Well, because from a business perspective, they aren’t necessarily “shitty decisions”, they are kinda smart decisions. Reddit makes money by gathering data and by showing ads. They cannot show ads on apps they don’t control. So they have to handle a lot of traffic for which they get nothing back. That’s why they are trying to push as many people to use their app as possible. They know that the hardcore oldschool community won’t like that, but they are probably pretty sure that enough will switch to the app to make it worthwhile for them.
Meta is fighting to stay relevant as well. Facebook was the foundation of social media for a long time, but in the digital space, this can change very quickly, so they constantly have to try new things.
And if we look at games like the Sims, the game who really escalated the whole DLC thing, it’s a similar story. From a consumer perspective, what they are doing is bad. From a business perspective, it’s smart. And that’s what it ultimately comes down to.
Companies’ main goal isn’t to satisfy their customers, it’s making money. If fucking over customers makes them more money, they do it in a heartbeat.
They’ve also made a lot of shitty decisions. Reddit decided to invest in NFTs when they had cheap money. That’s been about as successful as a lead balloon. That also burned a bunch of user good will in the process. Meta went all in on VR and the Metaverse. They’ve admitted that’s been a bust. This seems more like an A and B with A being cheap money evaporating and B being bad decisions.
I’m reluctant to call the latest Reddit thing enshittification, but it really seems like they’re between steps 2 and 3.
On a slightly different note, does any think enshittification will be the word of the year?
That’s the thing with tech companies. They are fast to rise, but also fast to fall, so they are always on the lookout for the next big thing. Blockchain tech was supposed to be the next big thing. Crypto currency was at the time already kinda the big thing in the tech industry’s eyes. And of course when that happens, everyone wants to be early bird for the next big thing and caution is pushed to the side.
VR and AR are the same. It was and still is supposed to be the next big thing. Another one would be language models and “A.I.”. But because all those “new things” tend to be massively over hyped by people who often don’t really understand it and just have dollar signs in their eyes, they inevitably support the wrong thing every once in a while.